Guest Service - Hotel Reception & Reservation

Duration: - 2023-01-31
Job position: Guest Service - Hotel Reception & Reservation

J&T Associates Pvt Ltd

Parbati Margh Thapathali Kathmandu Nepal
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Job description

About Us

J&T Associates is Nepal’s premier, Outsourcing, Direct Marketing, Consulting, and BPO company. Established in the year 2003 the company offers a unique approach in managing non-core business activities through Outsource Solutions.

J&T has partnered with an Australian Outsourcing company to provide various Hospitality jobs for Australian clients, working from our Kathmandu office as an outsourced staff.

What we offer

  • Work just 5 days per week, Monday to Friday
  • Working Hours 
  • Base Salary of Rs.40,000 plus per month (based on experience) 
  • A supportive team that encourages growth and success
  • Option to work from home

 

Your responsibilities will include but not be limited to:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Providing accurate information to customers regarding hotel rates and services
  • Be knowledgeable and understand current room rates, promotions & product definitions
  • Oversee the accuracy of room blocks, reservations, and group market codes.
  • Identify guest reservation needs and determine appropriate room type, verify availability of room type and rate.
  • Answer questions about property facilities/services and room accommodations.
  • Respond to all guests' calls and emails in a timely manner

 

 

Desirable skills and qualifications for this role:

 

  • 4- or 5-star hotel or travel agency experience preferred in Reception or Reservations 
  • Knowledge of the Opera PMS system
  • Previous Industry experience
  • Previous knowledge and experience using Opera
  • Ability to process reservations
  • Understanding reservation policies, cancellations, and other policies.
  • Great upselling skills
  • A previous track record in admin, customer service or call center roles
  • Intrinsically self-motivated and advanced self-management skills
  • Excellent communication and rapport-building skills
  • Dedication, self-motivation, tenacity, and awareness
  • An ability to work autonomously and as part of an established team
  • The ability to use a CRM, MS Word, Excel, and Outlook and communicate effectively via emails
  • Exceptional phone manner, time management & organizational skills
  • Outstanding spoken and written English
  • At least a bachelor’s degree in any discipline
  • Must be able to start at 4 am in the morning 

 

 

Skill Required

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    Job Detail

    Location
    ...
    Company
    J&T Associates Pvt Ltd
    Type
    Full time
    Positions
    15
    Quantity to be recruited
    15
    Seniority
    Three years
    Degree
    Bachelor
    Apply Before
    31/01/2023